Call Us

01903 745000

Email Us

sales@alliancedhd.co.uk

FAQ

DO YOU CONTACT MY CUSTOMERS TO ARRANGE DELIVERY?

Yes, we contact all customers via SMS, email and telephone to arrange a convenient delivery day.

ARE CUSTOMERS GIVEN A TIME SLOT?

All customers will be contacted the working day prior to delivery day and given a three hour timeslot. The delivery team will also call 30-60 minutes prior to arrival.

WHAT SERVICES DO YOU PROVIDE REGARDING DELIVERIES?

All items are taken to the customer’s room of choice, unwrapped and if assembling/installation is required we can carry this out also. Once the delivery has been made all packaging will be removed and recycled where possible. We can also carry out a simple room of choice service if this is required.

CAN YOU TAKE AWAY OLD BEDS?

Yes, we can remove old beds, upholstery and furniture if this is required. All old items removed are recycled where possible. 

WHAT AREAS/LOCATIONS DO YOU COVER?

We cover mainland UK.

DO YOU SUB-CONTRACT?

No, all deliveries in our area are made by our own uniformed staff.

WHAT VEHICLES DO YOU OPERATE?

Our fleet consists of modern 3.5t and 7.5t high-capacity vehicles. We also have vehicles up to 18t ideal for full loads and collecting from suppliers/retailers.

I ONLY HAVE ONE OR TWO ORDERS; CAN YOU STILL ASSIST?

Yes, we have a varied range of clients with all different reasons for outsourcing their deliveries. From a small retailer that we do a few orders a month for as the area is not economical for them to reach, to companies where we are their whole transport department.

DO YOU OFFER TRACK & TRACE?

We have a bespoke transport system for track and trace facilities and you are also able to upload orders via a link via API or CSV files.

DO YOU TAKE PHOTOS FOR PROOF?

Once a delivery is completed the customer is asked to fill in a brief questionnaire and our delivery teams will take photos of the items in situ. The photos and POD are instantly available to view online once the job has been completed.

WILL YOU COLLECT ORDERS FROM ME OR MY SUPPLIER?

We can offer both, we can collect all orders for onward delivery or products can be delivered into our warehouses in West Sussex and/or Cumbria.

WHAT DOES THE BLUE ICON ON THE BOTTOM OF THE SCREEN DO?

If you are using our services to send/receive a delivery, you can click this icon to enter your tracking number for an update. Alternatively, click the 'TRACK MY DELIVERY' link in the top navigation of the website.

CAN YOU HOLD STOCK?

Yes, we hold stock for various clients in our both depots. Please contact us for more details.

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